Help

Frequently asked questions

Short answers for the issues administrators are most likely to encounter while operating Kyvera.
01

Access and connection

Why is my server missing?

Your Discord account needs Manage Server or Administrator permission. Sign out and back in after permission changes.

Why does the bot show online but API degraded?

Kyvera is connected to Discord, but the dashboard control link is temporarily unavailable. Bot automations continue while live dashboard actions may be delayed.

Why does a channel or role selector look empty?

The live Discord connection may be degraded, or Kyvera cannot view that resource. Check service status and bot permissions.

Where do I manage Kyvera?

Use the official hosted dashboard and Discord slash commands. Infrastructure controls are not part of the user product.

02

Permissions and actions

Why did a moderation action fail?

The target may be an administrator, above Kyvera in the role hierarchy, or protected by missing Discord permissions.

Why was a shop role refunded?

Discord rejected role delivery, usually because the role is managed or above the Kyvera role.

Why did a scheduled post not send?

The destination may have been deleted or Kyvera may lack View Channel or Send Messages there.

Why is a command unavailable?

Check its Discord permission, Command Access policy, allowed roles, blocked channels, and role hierarchy.

03

Data and privacy

Does Kyvera read every message from the dashboard?

No. Message events are processed for configured bot features, but the dashboard does not provide general live-chat retrieval.

What is stored in moderation evidence?

When a rule is triggered, the relevant message content and action context can be attached to that moderation case.

What do backups include?

Server structure, roles, and supported permissions. They do not include message history or member accounts.

Where can I report an issue?

Use the dashboard Feedback Inbox or the /feedback command. Check System Status first for an active incident.

Still blocked?

Check live platform availability before submitting a report.

View system status