Support workflow
Turn questions into accountable work
Ticket panels create private Discord channels for members and staff. Claims, priority, tags, activity, close reasons, and transcripts keep the support queue understandable.Deploy a ticket panel
- 1Choose the support role
Select the staff role that should view and manage member tickets.
- 2Choose the category
Select the Discord category where private ticket channels should be created.
- 3Customize the launcher
Set the destination channel, panel title, description, accent color, and button label.
- 4Deploy to Discord
Use Deploy Ticket Launcher and confirm the panel appears in the intended channel.
Handle the queue
A staff member can claim a ticket to make ownership visible to the team.
Mark tickets low, normal, high, or urgent for faster scanning.
Organize recurring request types without changing Discord channel structure.
Use /ticket release, /ticket priority, /ticket tag-add, and /ticket tag-remove when staff are working directly inside Discord.
Identify quiet tickets and stale conversations without exposing unrelated channel messages.
Record why the ticket was closed for later review.
Recreate the private Discord channel from the dashboard, restore member and staff access, and return the ticket to the active queue while preserving its transcript.
Transcripts and privacy
- A transcript is created from the messages inside the ticket channel when it closes.
- Member names, message content, timestamps, channel names, and close reasons are escaped before HTML generation.
- Transcripts are available only to authorized dashboard users for that server.
- Kyvera does not expose a general-purpose live channel chat viewer.
- Set a clear server retention policy for downloaded transcripts.
Removing Kyvera from a ticket channel or deleting the channel before closure can prevent a complete transcript.
Run Setup Diagnostics and check Manage Channels plus the support role hierarchy.